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| HOURS OF BUSINESS Our telephone lines are open from 9.00am - 5.00pm Monday - Friday. A 24 hour answerphone service is available outside these hours and at busy times. Our shop is open to callers 9.00am - 5.00pm Tuesday - Friday. MAIL ORDER We accept payment by BACS, cheque, Postal Order, Visa or MasterCard. If paying by card, please supply the card number and security number, the expiry date and the name and address of the cardholder. Please make cheques and Postal Orders payable to Touchstone Tonewoods. To avoid overpayments, which may occur if items ordered are out of stock, please leave amounts blank and endorse with an upper limit 'not to exceed (value of order)'. We will then complete the amount with the exact value of the invoice. Please supply your name, delivery address including postcode, and a daytime telephone contact number. This will enable us to process orders quickly and will also help should you wish to place further orders with us in the future. If any item ordered is out of stock, we will where possible supply the nearest equivalent from stock unless requested not to do so. Unfulfilled orders will be credited or refunded. Loss or damage to items in transit must be notified to us immediately and in any case within 7 days of the date of despatch. PRICES Whilst every attempt is made to adhere to prices quoted in our catalogue and on our website, prices charged are those ruling at the time of despatch. Price changes due to changes in VAT rates, currency fluctuations, or other factors beyond our control may be applied without prior notice. DELIVERY AND PACKAGING CHARGES All goods supplied by mail order will be subject to a delivery and packaging charge of £3.50 plus VAT for Royal Mail letter post packages (i.e. fits in a Jiffy bag) and £5.50 plus VAT for all other orders (via UPS) for orders up to a value of £350 ex VAT. Orders over a value of £350 ex VAT will be sent with no delivery and packaging charges. These charges apply to UK mainland delivery addresses. Offshore charges are available on request. These charges are subject to change without notice. RETURN OF GOODS Goods may not be returned for replacement or credit without first obtaining a 'Returns Reference number' from our sales office. This number must be quoted on the carton being returned. Adequate packing of goods being returned is the customer's responsibility. When any of these conditions are not met, or the reason for return is not clearly our liability, the return may be refused or a handling and restocking charge may be levied at our discretion. No timber can be accepted back once work has been started on it. CARRIAGE CLAIMS Claims for loss or damage to items in transit or short shipments must be made within 7 working days of the date of despatch as shown on the transport note. For all such claims we must be advised of the relevant Touchstone Tonewoods order number that appears on the transport note and invoice.
If this standard procedure is not followed, claims for damage to items in transit or short shipments cannot be considered. OTHER CLAIMS All other claims must be made within 30 days from the date of invoice, except in the case of goods developing later faults, which must be reported immediately on discovery. MARKETING Marketing material may be sent to the customer by electronic mail, fax or post unless a written request to the contrary is received by Touchstone Tonewoods from the customer. COPYRIGHT All images and text in this catalogue are the property of Stentor Music Company Limited and may only be reproduced with written authority from Stentor. All trademarks and registered trademarks are property of their respective owners. Specifications, colours and pricing are subject to change without prior notice. Please note that the actual colour of some items may vary from the photographic representation shown in the Touchstone Tonewoods catalogue and other promotional material.
All goods remain the property of Touchstone until all monies owed by the Customer to Touchstone have been paid in full. The products and any other goods delivered by Touchstone to the Customer shall be at the Customer's risk from the time of delivery to the Customer by Touchstone or its delivery agent. The Customer acknowledges that it is in possession of all such goods as bailee for Touchstone until such a time when they are sold and delivered to a bona fide purchaser who pays for the same. Until delivery to a purchaser the Customer undertakes to store such goods on its premises separately from its own goods or those of any other person and in a manner which makes them readily identifiable as Touchstone's goods. The Customer's right to possession of such goods shall cease: a) If it does anything or fails to do anything which would entitle a receiver to take possession of any assets or which would entitle any person to present a petition for the bankruptcy or winding up of a Customer. b) Upon notice being sent by Touchstone to the Customer cancelling such right which it may send at any time prior to payment in full of all monies due to Touchstone (and such notice shall conclusively be deemed to have been received on the day of service if sent by facsimile telecopier or the day after posting if sent by first class ordinary post). Touchstone may for the purpose of examination or recovery of its goods enter upon any premises where they are stored or where they are reasonably thought to be stored. Touchstone shall be entitled to remove such goods from the premises (including severance from the realty where necessary). The entire proceeds however arising of such goods shall be held in trust for Touchstone and shall not be mingled with any other money paid into any overdrawn bank account and shall at all times be identifiable as Touchstone's money. The Customer warrants that it is not at the time of entering this Agreement insolvent and knows of no circumstances which would entitle any creditor to appoint a receiver or to petition for bankruptcy or winding up or to exercise any other rights over or against its assets.
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