Shipping and Returns

For online orders to UK mainland addresses, our delivery and packaging charge is £5.00+VAT.
UK orders over £50+VAT will be sent with no delivery and packaging charges. These charges are subject to change without notice.

Large and heavy orders are sent by UPS which requires a signature on delivery. Smaller orders are sent by Royal Mail post.

For International orders (including Eire), the shipping charge will be calculated for you at checkout. Please note that we are unable to accept orders placed in one country for delivery to an alternative country. For international orders, you may have to pay duty and tax on items you have bought, depending on your country. As the buyer, you are responsible for any such charges. 
Please note: due to shipping safety regulations, we are not permitted to ship some items outside of the United Kingdom. Varnish, lacquer, solvents and some adhesives cannot be shipped internationally. In addition these items cannot be shipped to Northern Ireland.

Wood: Please note that we only ship wood orders to UK mainland addresses.
We do not ship Rosewood products outside of the UK due to CITES regulations.

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