Terms and Conditions

The following terms and conditions apply to sales of goods and services by Touchstone Tonewoods (‘Touchstone’) to customers and are effective from December 2018.  

HOURS OF BUSINESS Our telephone lines are open from 9.00am - 5.00pm Monday - Thursday. A 24 hour answerphone service is available outside these hours and at busy times. Our shop is open to callers 9.00am - 5.00pm Tuesday - Thursday.

MAIL ORDER We accept payment by Visa or MasterCard, BACS or cheque. If paying by card, please supply the card number and security number, the expiry date and the name and address of the cardholder. Your payment will not be processed until the goods are ready for despatch.

Please make cheques payable to Touchstone Tonewoods. To avoid overpayments, which may occur if items ordered are out of stock, please leave amounts blank and endorse with an upper limit 'not to exceed (value of order)'. We will then complete the amount with the exact value of the invoice.

Please supply your name, delivery address including postcode, and a daytime telephone contact number. This will enable us to process orders quickly and will also help should you wish to place further orders with us in the future.
If any item ordered is out of stock, we will where possible supply the nearest equivalent from stock unless requested not to do so. Unfulfilled orders will be credited or refunded.

PRICES Whilst every attempt is made to adhere to prices quoted in our catalogue and on our website, prices charged are those ruling at the time of despatch. Unless otherwise stated, RRP prices shown on the Touchstone Tonewoods website, pricelists and flyers include United Kingdom VAT at the current rate. Price changes due to changes in VAT rates, currency fluctuations, or other factors beyond our control may be applied without prior notice.


For orders to UK mainland addresses, our delivery and packaging charge is £5.00+VAT. Large and heavy orders are sent by UPS which requires a signature on delivery. Orders over a value of £50 + VAT will be sent with no delivery and packaging charges.

Offshore charges are calculated at checkout on our website or are available on request. These charges are subject to change without notice.

Goods may not be returned for replacement or credit without first obtaining a 'Returns Reference number' from our sales office. This number must be quoted on the carton being returned. Adequate packing of goods being returned is the customer's responsibility. When any of these conditions are not met, or the reason for return is not clearly our liability, the return may be refused or a handling and restocking charge may be levied at our discretion. No timber can be accepted back once work has been started on it.

Claims for loss or damage to items in transit or short shipments must be made immediately or within 7 working days of the date of despatch as shown on the transport note. For all such claims we must be advised of the relevant Touchstone Tonewoods order number that appears on the transport note and invoice.

If this standard procedure is not followed, claims for damage to items in transit or short shipments cannot be considered.

All other claims must be made within 30 days from the date of invoice, except in the case of goods developing later faults, which must be reported immediately on discovery.


Marketing or product material may be sent to the customer by email, or post, as part of our legitimate business interests. Customers may opt-out of this at any time by written notice to Touchstone Tonewoods or by clicking on the appropriate link in any email communication.

All images and text on this website and in the Touchstone Tonewoods catalogue are the property of Stentor Music Company Limited and may only be reproduced with written authority from Stentor. All trademarks and registered trademarks are property of their respective owners. Specifications, colours and pricing are subject to change without prior notice. Please note that the actual colour of some items may vary from the photographic representation shown in the Touchstone Tonewoods catalogue and other promotional material.


All goods remain the property of Touchstone Tonewoods until all monies owed by the Customer to Touchstone Tonewoods have been paid in full.
The products and any other goods delivered by Touchstone Tonewoods to the Customer shall remain the sole and absolute property of Touchstone Tonewoods as legal and equitable owner until such time as all money due at any time to Touchstone Tonewoods has been paid to it but shall be at the Customer's risk from the time of delivery to the Customer by Touchstone Tonewoods or its delivery agent. The Customer acknowledges that it is in possession of all such goods as bailee for Touchstone Tonewoods until such a time when they are sold and delivered to a bona fide purchaser who pays for the same. Until delivery to a purchaser the Customer undertakes to store such goods on its premises separately from its own goods or those of any other person and in a manner that makes them readily identifiable as Touchstone Tonewoods' goods.
The Customer's right to possession of such goods shall cease:
a) If it does anything or fails to do anything which would entitle a receiver to take possession of any assets or which would entitle any person to present a petition for the bankruptcy or winding up of a Customer.
b) Upon notice being sent by Touchstone Tonewoods to the Customer cancelling such right which it may send at any time prior to payment in full of all monies due to Touchstone Tonewoods (and such notice shall conclusively be deemed to have been received on the day of service if sent by facsimile telecopier or the day after posting, if sent by first class ordinary post).
Touchstone Tonewoods may for the purpose of examination or recovery of its goods enter upon any premises where they are stored or where they are reasonably thought to be stored. Touchstone Tonewoods shall be entitled to remove such goods from the premises (including severance from the realty where necessary). The entire proceeds however arising of such goods shall be held in trust for Touchstone Tonewoods and shall not be mingled with any other money paid into any overdrawn bank account and shall at all times be identifiable as Touchstone Tonewoods
' money.
The Customer warrants that it is not at the time of entering this Agreement insolvent and knows of no circumstances which would entitle any creditor to appoint a receiver or to petition for bankruptcy or winding up or to exercise any other rights over or against its assets.

Company Information

‘Touchstone Tonewoods’ is a trading division of Stentor Music Co. Ltd, Albert Road North, Reigate RH2 9EZ, United Kingdom
Incorporated in England - Company Reg No: 719958 - VAT No: GB 2095388 47

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